Shipping policy
Effective Date: February 2026
1. Introduction
At Lyons Pro Performance ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, http://www.lyonsproperformance.com.
2. Shipping Destinations
Countries We Ship To
We currently ship to the following location:
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United States
Future Expansion
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States)
Standard Shipping: Free shipping on all orders within the United States.
4. Order Processing Time
Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Order Cut-Off Time
Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping
Standard Shipping: 3–5 business days
Notes
Delivery times are estimates and may vary due to factors beyond our control, such as:
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Weather conditions
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Carrier delays
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High seasonal demand
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Other logistical issues
6. Shipping Methods and Carriers
Reliable Carriers
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers
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USPS
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UPS
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FedEx
LTL Freight Carriers (for large shipments)
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FedEx Freight
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Old Dominion
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XPO Logistics
Shipment Tracking
All orders include tracking information. Once your order ships, you will receive tracking details via email.
Insurance
Shipments are insured against loss or damage during transit. If you experience any shipping issues, please contact us promptly so we can assist.
7. Order Tracking
Tracking Information
After your order has shipped, you will receive an email containing:
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Tracking number
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Carrier name
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Link to track your shipment
How to Track Your Order
You may track your order by visiting:
http://www.lyonsproperformance.com
or directly through the carrier’s tracking page using the tracking number provided.
Assistance
If you need help tracking your order, please contact our customer service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery
If your package has not arrived within the estimated delivery window, please contact us at:
Email: support@lyonsproperformance.com
Phone: 888-390-9165
Lost Packages
If tracking shows that your order has been delivered but you cannot locate it:
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Verify the shipping address used during checkout
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Check with neighbors or building management
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Contact us for further assistance
We will work with the carrier to investigate the issue.
8.2 Damaged Packages
Reporting Damage
If your package arrives damaged:
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Take photos of the damaged packaging and products
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Contact us within 7 days of delivery at
support@lyonsproperformance.com
Resolution
We will review the claim and work with you to arrange a replacement, repair, or refund when appropriate.
9. Missing Items
Reporting Missing Items
If any items are missing from your shipment:
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Contact us within 7 days of receiving your package
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Provide your order number and details of the missing item(s)
Resolution
We will investigate the issue and resolve it promptly by:
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Sending the missing item(s), or
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Issuing a refund if the item is unavailable
10. Return and Refund Policy
Returns
Returns are accepted within 30 days of receiving your order.
Conditions for Returns
To qualify for a return:
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Items must be unused
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Items must be in original packaging
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All tags must be attached
Return Shipping Costs
Customers are responsible for return shipping costs.
Restocking Fee
A 20% restocking fee may apply to eligible returned items.
Refunds
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method used during checkout.
For More Information
Please refer to our Return and Refund Policy for full details.
11. Incorrect Address
Address Accuracy
Customers are responsible for ensuring that their shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages
If a package is returned to us due to an incorrect address:
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We will contact you to arrange reshipment
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Additional shipping charges may apply
12. Contact Information
If you have questions about shipping or your order, please contact us:
Lyons Pro Performance
Customer Service Email:
support@lyonsproperformance.com
Customer Service Phone:
888-390-9165
Company Address:
8022 Bradley Drive
Tinley Park, IL 60487
United States
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Typical Response Time:
Within 24–48 hours
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates and changes will take effect immediately upon being posted on our website.
We encourage customers to review this policy periodically.
Thank you for shopping with Lyons Pro Performance!