Refund policy

Effective Date: February 2026

1. Manufacturer's Warranty

All products sold by Lyons Pro Performance are backed by the manufacturer’s warranty where applicable.

Warranty coverage—including duration and terms—varies depending on the brand and specific product. Please refer to the product manual, packaging, or manufacturer documentation for exact warranty details.

If you are unsure about your product’s warranty coverage, please contact our support team for assistance.

2. Product Quality

Your satisfaction is important to us. If your item arrives defective, damaged, or malfunctioning, we will work with you to resolve the issue as quickly as possible.

Depending on the situation, we may offer:

  • A replacement product

  • A repair through the manufacturer

  • A refund where applicable

To help us resolve the issue quickly, please follow these steps:

Inspect the Package Upon Delivery

If you notice any visible damage to the packaging—even minor damage—please note it on the delivery receipt when accepting the shipment.

Suspected Damage

If you were unable to inspect the item immediately but suspect damage, mark "suspect damage" on the delivery receipt.

Report the Damage

Email photos of the product and packaging to:

support@lyonsproperformance.com

within 7 days of delivery so we can assist you promptly.

3. Warranty Limitations & Exclusions

Manufacturer warranties generally cover defects in materials or workmanship under normal use.

However, warranty coverage typically does not include:

  • Damage caused by misuse or improper installation

  • Unauthorized modifications or repairs

  • Normal wear and tear

  • Environmental damage beyond normal operating conditions

  • Consumable components or accessories unless specifically covered

For precise coverage details, please refer to the product manual or manufacturer warranty information.

4. Filing a Warranty Claim

To initiate a warranty claim, please contact us with the following information:

Email: support@lyonsproperformance.com

Please include:

  • Your order number or proof of purchase

  • A detailed description of the issue

  • Photos or videos showing the defect or damage (if applicable)

Once we receive your request:

  1. Our team will review the claim.

  2. Additional information may be requested if necessary.

  3. If approved, we will coordinate the appropriate solution.

Depending on the manufacturer’s warranty terms, this may include:

  • Repair

  • Replacement

  • Refund

5. Shipping & Labor Responsibilities

Unless otherwise specified by the manufacturer:

  • Customers may be responsible for shipping the product back for warranty evaluation.

  • If a repair or replacement is approved, Lyons Pro Performance may cover shipping for the replacement item.

  • Labor, installation, or service costs are not covered under standard warranties.

6. Transferring Your Warranty

Most manufacturer warranties are non-transferable and apply only to the original purchaser.

For exceptions or extended warranty options, please review your product documentation or contact our support team.

7. Disclaimers & Legal Limitations

This warranty represents our obligation regarding defective products where applicable.

To the fullest extent permitted by law:

  • Lyons Pro Performance is not responsible for incidental or consequential damages resulting from product use or inability to use the product.

  • Warranty coverage is subject to the terms established by the manufacturer.

Some jurisdictions may not allow the exclusion or limitation of certain damages, so these limitations may not apply in all cases.

Contact Information

If you have questions about product warranties or need assistance with a warranty claim, please contact us:

Lyons Pro Performance

Phone:
888-390-9165

Email:
support@lyonsproperformance.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Address:
8022 Bradley Drive
Tinley Park, IL 60487
United States